Delete Your Account

The table below summarises what happens to your information when your Snel Parcel account is deleted. Each row is explained in full further down this page.

Account deletion is permanent and cannot be undone. Once your account is deleted you will be signed out on every device, and your order history will no longer be available to you.

Please check the following before you send a deletion request, so that nothing is left unresolved:

• No active parcels — complete or cancel any pickup or delivery that is still in progress. We cannot delete an account while a parcel is out for delivery.
• No pending payments or refunds — settle any outstanding amount, and allow any refund due to you to reach your original payment method first.
• Download anything you need — save any invoices or receipts you may want for your own records. After deletion we cannot retrieve your order history for you.

The fastest way to delete your account is directly in the Snel Parcel app:

Because you are already signed in, we do not need to verify your identity separately, and your request is registered as soon as you confirm.

If you cannot access the app or have already uninstalled it, you can request deletion by email instead:

We will verify that the request genuinely comes from the account holder before we act on it. Verification normally means confirming that the request came from the registered email address or phone number; if we cannot match the request to an account, we may ask you for one further piece of information, such as the date and drop-off area of a recent parcel. We will never ask you for your password, card number, UPI PIN, or an OTP.

Once your request is verified and processed, the following is permanently deleted from our live systems and from our backups on their next scheduled rotation:

• Your name.
• Your email address.
• Your phone number.
• Your saved pickup and delivery addresses.
• Your order and parcel history, including the delivery addresses attached to past orders.
• Any other profile information you provided to us through the app, and your account login credentials.

Deletion is permanent. We cannot restore a deleted account, and signing up again later creates a new account with no connection to the old one.

Snel Parcel does not store your card or UPI details. Payments are processed by our third-party payment provider, and your payment credentials are held by that provider under its own privacy policy and applicable payment regulations — not by us. Because we never held those details, there is nothing for us to delete. If you want a saved card or UPI mandate removed at the payment provider’s end, please contact that provider directly, or write to us and we will point you to the right place.

A small amount of information must be kept even after your account is deleted, because the law requires it. This data is removed from your profile, is not used to contact you or to market to you, and is accessible only to the limited personnel who need it for the purposes below:

• Transaction and invoice records — retained for 8 years, the period mandated by applicable tax, GST, and company-law record-keeping obligations, after which they are permanently deleted.
• Safety, fraud-prevention, and dispute records — retained only where we need them to resolve an open dispute, defend a legal claim, or meet a specific legal or regulatory requirement, and deleted once that need ends.

Where we no longer need to identify you but must keep aggregate records, we anonymise the data instead of retaining it in an identifiable form.

We process verified deletion requests within seven (7) working days of receiving them. In practice, in-app deletions are usually completed sooner.

You will receive a confirmation once deletion is complete. If we cannot verify your identity, or if an active parcel or unsettled payment is blocking the request, we will contact you at the email address you wrote from and explain what is needed before the clock starts.

If you have any questions about deleting your account, or you did not receive a confirmation within seven (7) working days, please write to us at support@withsnel.com.

For a full description of how we collect, use, and protect your information, please see our Privacy Policy.